Services
Comprehensive infrastructure and security services for hospitality networks
Assessment
Comprehensive technical and physical review of your network infrastructure. We conduct non-intrusive RF spectrum scans to identify interference sources (neighboring networks, microwave ovens, Bluetooth conflicts). Configuration audits reveal VLAN segmentation gaps, unchanged vendor credentials, device-to-AP ratios (healthy: 50-100 clients/AP; critical: 300+), and single points of failure in ISP or switching layers. Physical walkthroughs validate coverage assumptions and environmental challenges. Deliverables: 8-pillar score (0-10), one-page executive summary translating technical findings to business risk, and prioritized roadmap with costs and timelines.
Design
Network and security architecture aligned to your operational reality and constraints. For high-density venues, we specify stadium-style AP placement (many low-power units close to clients, not high-power units for coverage), client limits per AP, band steering to 5 GHz, and DFS channel enablement for maximum capacity. Multi-property designs use centralized cloud controllers with site-specific VLAN segmentation. Dual-ISP failover with SD-WAN eliminates single points of failure. Environmental deployments specify marine-grade IP67 enclosures and corrosion-resistant mounting. All designs are documented with configuration templates your team can maintain.
Remediation
Execution of network upgrades with minimal operational disruption. We coordinate vendor schedules, configure hardware with production-ready settings (client limits, band steering, DFS channels, VLAN segmentation, secure credential rotation), and implement during maintenance windows using zero-downtime cutover strategies. Quick wins include channel changes to avoid interference (€0, <1 hour). Major deployments involve hardware procurement, staging, and validation testing before go-live. All configurations are documented, backed up, and verified against acceptance criteria. Post-deployment verification measures throughput, concurrent client capacity, and uptime.
Monitoring
Pragmatic visibility focused on metrics that matter in hospitality operations. We configure dashboards tracking uptime percentage, peak concurrent clients, sustained throughput per device, failed authentication attempts, and ISP failover events. Alerts are tuned to reduce noise—only actionable issues trigger notifications. SLOs are calibrated to your property type: enterprise hotels should sustain 99%+ uptime with 3-6 Mbps per client even at peak occupancy; high-density venues need capacity for 4,000+ simultaneous connections. Monthly reports summarize trends and capacity planning needs without overwhelming your team.
Training
Staff briefings that translate network security into operational practice. Topics include guest data privacy obligations, acceptable use policy enforcement, recognizing security incidents (unusual authentication failures, bandwidth anomalies), vendor access hygiene (credential rotation, session logging), and VLAN segmentation rationale (why PMS/POS systems must remain isolated from guest Wi-Fi). Explanations use plain language and real-world scenarios relevant to hospitality. Goal: empower your operations team to maintain security posture and make informed decisions when vendors request access.
Verification
Periodic re-assessments to maintain and improve network posture over time. Quarterly reviews track capacity trends, validate firmware currency, audit VLAN assignments for sprawl, and rotate vendor access credentials. Annual re-scoring across the 8 pillars measures long-term improvement and identifies emerging risks (configuration drift, capacity exhaustion from growth, new compliance requirements). Results include updated roadmap for next-year priorities and capacity expansion planning. Networks and vendors change constantly—verification routines catch degradation before it impacts guests.
Outcomes for Hospitality
Reliable guest connectivity with measurable reduction in complaints: typical deployments see 80-90% fewer support tickets and achieve 99%+ uptime. Dual-ISP failover eliminates the single point of failure that causes multi-hour outages.
Defense-in-depth through VLAN segmentation isolating PMS/POS systems from guest Wi-Fi, credential rotation eliminating persistent vendor access, and monitoring of failed authentication attempts to catch intrusion attempts early.
Right-sized infrastructure prevents over-provisioning while ensuring capacity for peak load. Quick wins (channel optimization) cost €0. Strategic upgrades (high-density Wi-Fi 6, dual-ISP) demonstrate ROI through reduced downtime and support costs.
Clear technical documentation with network diagrams, VLAN assignments, vendor contact lists, configuration backups, and change logs. Accountability is explicit—no more guessing who changed what or how to restore after vendor mistakes.
Better audit readiness with documented VLAN segmentation, logging policies, incident response procedures, and vendor access controls. Privacy compliance without unnecessary data retention—log only what's needed, purge on schedule.
Engagement Models
Initial Assessment
Comprehensive review scoped by property count, room count, and vendor complexity. Single-property boutique hotel (50-100 rooms): 1 week onsite + 3-5 days analysis and reporting. Mid-sized resort (200-400 rooms): 1.5-2 weeks total. Multi-property network with legacy vendor entanglement (4+ properties, 800+ rooms): 3-4 weeks including travel between sites. Deliverables: 8-pillar score, one-page executive summary, prioritized roadmap with costs and ROI projections, and technical appendix. Assessment is non-intrusive—no changes to production systems.
Implementation Sprint
Outcomes-focused execution aligned to your maintenance windows and operational constraints. Quick wins (channel optimization, credential rotation) can be completed in 1-3 days with zero downtime. Mid-sized deployments (hardware refresh, VLAN reconfiguration): 2-4 weeks including procurement, staging, and cutover. Large-scale projects (high-density venue with 48 APs, dual-ISP with SD-WAN, multi-property centralization): 6-12 weeks from hardware order to final verification. All implementations include configuration backup, rollback plans, and post-deployment performance verification with before/after metrics.
Ongoing Advisory and Verification
Maintain and improve network posture over time with scheduled touch points. Quarterly reviews (4-8 hours): capacity trend analysis, firmware currency check, VLAN sprawl audit, vendor credential rotation. Annual re-assessment (1-2 days onsite): full 8-pillar re-scoring, updated roadmap, capacity expansion planning for growth. Ad-hoc advisory (as needed): review vendor proposals before signing, evaluate new technology fit (Wi-Fi 6E, CBRS), troubleshoot unusual incidents. Prevents configuration drift, catches capacity exhaustion early, and ensures you're not overpaying for unnecessary upgrades.